Warranty

INTRODUCTION

Thanks for your interest in our products!

  • All Mous products come with a Limited Lifetime Warranty.
  • This Limited Warranty applies to all phone cases, screen protectors and accessories purchased directly from us (Mous Products Ltd.) or from our authorised resellers.
  • Please check the quality of the items when they arrive and contact us within 30 days of receiving your order if you have any concerns.

    What does this warranty cover?

    This Warranty covers any defects in material or workmanship.

      How do I claim under warranty?

      If you have a concern about your Mous purchase, please contact our Customer Experience Team immediately. You’ll need to let us know your order number, and include 2 photos showing the defect. We will then replace the item at no charge, with a new product of the same model.


      Please note we will not accept any items returned to us without prior correspondence with our Customer Experience Team.

        What is NOT covered by this warranty?

        As stated above, this warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

        • Drops
        • Installation failures (e.g. screen protector application)
        • Daily wear-and-tear
        • Intentional modifications
        • Items not manufactured by us
        • Items not sold by us or our authorised resellers
        • Misuse or mishandling of the product
        • Theft or loss of the product

          Important

          Mous Products Ltd reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate this warranty.

          Promotional items (those sent to you for the purpose of carrying out reviews, videos, etc.) are not covered by this warranty.
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